ITOPS UK Is a Channel Partner of Nominet (nominet.org.uk) and as such adheres to Nominets Terms & Conditions of registration for any domainnames registered via this authority.

Complaints Procedure

What to do if you need help or aren't happy ...

Here at ITOPS UK we like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit an email to us at complaints@mycontrol4.co.uk including as much detail from the issue you have.

We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.

If you are not happy with the initial outcome of your complaint and its regarding your .uk domain name, please feel free to escalate your issue to Nominet (the .uk registry) here:
http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure

If you prefer to contatct us by post, then please use the address on our contactus page.

Domainname Renewal Policy

All domains are renewed on an annual basis, ITOPS UK will send out invoices 60 days prior to your domain name expirng and invoices will be sent to the email address on the account, and it is the registrants responsibility to make sure their contact details are up to date.

If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing ITOPS UK at will@itops.com. Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.

If you request that you no longer wish to have your domain name renewed by ITOPS UK, it will be left to expire and all services we provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. ITOPS UK will not guarantee the renewal of a domain name after this happens.

Domainname Transfer Policy

If you no longer wish to carry on with your contract with ITOPS UK, please email me no less than 30 days before your services are due to be renewed. ITOPS UK will not charge you for transferring a domain(s) away to another registrars tag. The customer acknowledges that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

On such occasions we may consult with established partners and manage any part of the project we allocate to them. This interaction is seamless to you and ensures that the best resource is allocated to each component of your web solution.

A full copy of the Terms of the Contract including Nominets domain name registration Terms & Conditions can be found at http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration