Control4 Support Pricing
Supporting Your -

Flexible cover to meet your Home Automation needs.

ITOPS has a support based infrastructure and prior experience of supporting complex configurations, putting us in pole position to ensure the smooth running of all of your home automation products.

Our support offering come in two flavours, silver and gold. Both can be tailored as required in order to provide you with as little or as much as you need.

Helpdesk, Call Logging & Update
Unlimited Telephone Support
Target Response
Remote Access/ Diagnostics
Annual System Health Check
Computer Integration Assistance
Control4 Update Installation
Configuration Day Prioritising
System Review Chargeable
Existing System Inspection/Audit Fee £250 £250
Audit Fee Refund 100% if contract taken 50% if contract taken
Discounted Engineering Rates 20% during contract
Remote Access/ Diagnostics Setup Fee Included with Contract £50 one-off charge

Response Times:

SYSTEM DOWN Immediate 30 minutes
SYSTEM PROBLEM 30 minutes 2 hours
SYSTEM QUERY 2 hours 8 hours

Emergency Callout Priority :

SYSTEM DOWN Next Business Day 5 Business Days
SYSTEM PROBLEM 3 Business Days 5 Business Days
SYSTEM ENHANCEMENT Mutual Agreement 5+ Working Days

Pricing Per Annum:

1 Controller & upto 4 zones £500/annum £225/annum
2 Controllers & Unlimited Zones £750/annum £500/annum
Desktop Systems £120/annum £60/annum
Laptops £180/annum £90/annum

Call us now on 08444 281 283 for more information.